2. How satisfied are you with how easy it is to reach the person you need to speak to?

10	9	8	7	6	5	4	3	2	1
Very Satisfied		Satisfied			Dissatisfied			Very Dissatisfied

3. How satisfied are you with the number of times you have to repeat your inquiry?

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Very Satisfied		Satisfied			Dissatisfied			Very Dissatisfied

4. How satisfied are you with the accurate handling of your inquiries?

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Very Satisfied		Satisfied			Dissatisfied			Very Dissatisfied

5. How satisfied are you with the product knowledge of our Customer Service Representatives?

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Very Satisfied		Satisfied			Dissatisfied			Very Dissatisfied

6. How satisfied are you with the knowledge of your account our policies that our Customer Service Representatives have? (policies for pricing, orders, backorders, returns, etc.)

10	9	8	7	6	5	4	3	2	1
Very Satisfied		Satisfied			Dissatisfied			Very Dissatisfied

7. Overall, how satisfied are you with the service you received?

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Very Satisfied		Satisfied			Dissatisfied			Very Dissatisfied

8. Over the past year, our service has:?

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Much Improved		Improved			Worsened			Greatly Worsened

Is there any one aspect of our service that you would like us to improve upon?

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